Siro is Now GDPR Compliant

Compliance infrastructure is a buying requirement for organizations that manage sensitive data. So today, Siro is excited to announce that we are now GDPR compliant: the only platform for coaching in-person client conversations that meets the requirements of the EU General Data Protection Regulation.

What does this mean?

Siro is designed to meet GDPR's requirements for how customer data is collected, processed, and protected. In practice, our compliance program encompasses:

• A Data Processing Addendum available to every customer, defining Siro's role as a processor and our data handling obligations
• Standard Contractual Clauses governing international data transfers
• Defined processes for handling data subject requests: access, correction, erasure, and portability
• A mature third-party risk management process with transparent subprocessor management, including flow down obligations and notification of changes
• Configurable consent management tools that support customers in running their own consent and disclosure processes
• AI built with privacy in mind: customer data is processed to provide the Services and is not used to train generalized AI models or foundation models
• Defined data retention schedules and secure disposal practices

For every organization operating in or serving the EU that has asked whether Siro can record and coach customer conversations under GDPR, the answer is now a confident yes. You can record, coach, and build voice-of-customer programs on Siro without compromising the trust your customers place in you.

In-person conversations are where you build customer trust. They are also where your customers share their most sensitive information. Siro is designed for both.

Built for the Long Term

Siro is SOC 2 Type II certified, meets HIPAA requirements, and is now GDPR compliant. You can learn more about all three on Siro's Trust Center. Our commitment to prioritizing privacy, safety, and trust with our customers is core to our business. As AI becomes standard for in-person conversations, the platforms your team relies on will carry more sensitive information over time. The organizations building durable programs are the ones choosing infrastructure thoughtfully from the start.

If your organization is evaluating Siro, connect with our team here to see a live demo.